FAQs
What paper do you print on?
Museum-quality fine art paper with a smooth matte finish, archival inks, and a heavyweight feel that resists fading and yellowing over time.
How does my print ship?
Unframed paper and unframed canvas prints ship rolled in a protective tube or in a rigid mailer, depending on size. Framed paper and framed canvas prints ship fully assembled and ready to hang, with hanging hardware pre-installed. Frames are available on both paper and canvas at checkout.
Do frames come with glazing?
Yes. All framed paper prints ship with optical-grade clear acrylic. Acrylic is lighter than glass, shatter-resistant, and safer for shipping. It also makes larger frames easier to hang and clean.
How is it packaged?
Prints are packed to survive transit. Rolled prints ship in rigid tubes with end caps. Flat prints ship in stiff mailers with corner protection. Framed prints ship in custom-fit boxes with foam corner guards and shrink wrap over the acrylic.
What is the digital download?
A high-resolution file set you can print yourself at home, at a local print shop, or upload to any online printer. Delivered instantly by email after checkout.
Your download includes six aspect ratios so you can print the same artwork to fit common frame sizes:
- 2:3 prints up to 24x36, 30x45, or 40x60
- 3:4 prints up to 18x24 or 30x40
- 4:5 prints up to 16x20 or 24x30
- 11x14 prints at standard US frame sizes
- ISO / A-series prints up to A2 or A1 (European standard sizes)
- 1:1 square prints up to 30x30
All files are high-resolution and ready to print at gallery scale. Digital downloads are non-refundable.
Can I get a custom size?
Yes. Get in touch with us directly and we'll send you a quote. Our standard sizes run from 8x12 up to 40x60, and we can produce most sizes in between.
Will it look like the mockup?
The mockups are a close visual representation, generated to show scale, framing, and room context. Colors on your screen may vary slightly from the printed result depending on your monitor. The artwork itself is exactly what you see.
Production time
Most orders ship in 2 to 3 business days. Larger orders may take 3 to 7 business days. Prints are made to order in the USA, with fulfillment from facilities on the east and west coasts so most US orders move fast.
Free shipping
Free standard shipping on all paper and canvas orders to the lower 48 states. Hawaii and Alaska are quoted separately at checkout.
Tracking
You'll get a tracking email as soon as your order ships.
Digital downloads
Delivered instantly by email after checkout. Files are high-resolution and ready to print.
Damaged orders
Free reprint and reship if your order arrives damaged. Report damage within 14 days of delivery with photos of the print and the packaging. No need to return the damaged item.
Lost orders
If a package is lost in transit, we'll reship after the carrier investigation completes.
Returns
14-day return window. Buyer covers return shipping. Digital downloads are non-refundable. Full policy on our returns page.
The size you pick is the artwork size. A mat and frame are added on the outside, so the finished piece hangs larger than the print itself.
24x36 print with a 2in mat
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Image: 36 x 24 in
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With mat: 39.75 x 27.75 in
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With frame: 41.00 x 29.00 in
Small
8x12
Matted: 16.75 x 12.75
Framed: 18.00 x 14.00
Medium
12x18
Matted: 22.75 x 16.75
Framed: 24.00 x 18.00
Large
16x24
Matted: 28.75 x 20.75
Framed: 30.00 x 22.00
Extra Large
24x36
Matted: 39.75 x 27.75
Framed: 41.00 x 29.00
Huge
30x45
Matted: 48.75 x 33.75
Framed: 50.00 x 35.00
Giant
40x60
Framed: approx 61.25 x 41.25
No mat available at this size
Canvas sizing details coming soon.
